Q. What kind of warranty does my repair come with?
A. All of our repairs come with a 180-day warranty (excluding water damage).
Q. What hours are you open?
A. Monday – Friday 10 a.m. – 7 p.m., Saturday 10 a.m. – 6 p.m., closed Sunday.
Q. How long does it take to fix my phone for mail-in service?
A. Turnaround time is an estimated 48 hours if the part is in stock.
Q. Does your work void the warranty on my device?
A. Your warranty is voided once damage occurs.
Q. What happens if my device is left with CPR® for a long period of time?
A. CPR® will hold onto your device for 30 days, after that CPR® will recycle your electronic device. Please do not confuse 30 days with 30 years as our former customer R.I.P. van Winkle did.
Q. Can you fix water damaged gadgets?
A. CPR® has an 85% success rate in reviving gadgets damaged by liquid in any way.
Q. Will my data be lost during your repair?
A. CPR® does not do anything that will lose your data while your device is being repaired. There are times where the damage to your phone erases your data, but this is only discovered when your repair needs are met.
Q. Can you backup my data on my phone?
A. CPR® offers a complete service for efficient data backup, just ask for it!
Q. Can I extend your 180 day warranty for a longer period of time?
A. Yes, CPR® offers extended warranties of up to 1 year.
Q. How do I pay for the repair?
A. Because every repair is different, we cannot take payment until the repair is completed. When we receive your phone, a representative will contact you with a quote and will ask for payment preauthorization.
Q. Does the estimated price include labor?
A. All prices include parts and labor.
Q. Does the estimated repair cost include labor?
A. Yes, our estimates include labor and return shipping is free with all completed repairs.
Q. How much will shipping be?
A. You can choose any shipping method you prefer to use in order to ship your cellular phone to us. We recommend that you use a trackable and insurable shipping method such as UPS or FEDEX. Once your cell phone repair is complete, we offer free return shipping via USPS Priority Mail. If you would like a faster method, or would like the package shipped back on your shipping account, please contact us to make arrangements for this.
Q. What if I choose not to have my phone repaired?
A. If a repair is declined, a $15.00 service and shipping fee applies for all declined repairs. This fee can be waived if the customer agrees to donate their non-repairable phone to CPR®, opening the door to environmentally-friendly recycling.
Q. What if I already have the part that is needed to fix my phone?
A. We can install your part for an installation fee, but we cannot warranty that type of work.
Q. What should I do if my phone has liquid damage?
A. Take the battery out immediately, and send it to us as quick as possible! We will take care of you from there!
Q. Why should I trust your company?
A. CPR® is the oldest, most widely known name in the Cell Phone Repair industry. We are factory authorized so that means all of the parts we use are brand new from the factory.